1. What is an RFI?
An RFI is a request asking for additional information or a clearer version of a document.
It is a normal part of onboarding and does not indicate a negative outcome.
2. Why did I receive an RFI?
Possible reasons include unclear document quality, missing data, expired documents, or inconsistencies that require clarification.
The RFI will specify the exact issue and the type of replacement or clarification needed.
3. How do I respond to an RFI?
Upload the requested document or clarification through your dashboard.
Responding completely to all RFI items helps prevent additional follow-ups.
4. Can I replace a document with another type?
Yes, if the replacement belongs to the same accepted category.
For example, a bank statement may replace a utility bill if both satisfy the requirement for proof of address.