1. How do I upload documents correctly?
Upload full documents in PDF, JPG, or PNG format, ensuring all four corners and all pages are visible.
Avoid glare, shadows, cropping, or low resolution. Documents should appear as close as possible to their original form.
2. Why was my document rejected?
Common reasons include: missing pages, blurred text, outdated issue date, mismatch with declared information, or incomplete images.
You will receive a specific explanation so you can replace only the affected document.
3. What formats and resolutions are accepted?
Standard digital formats (PDF, JPG, PNG) are accepted. High-quality scans or clear photos are both valid.
Ensure text is readable without zooming excessively.