BRL Pix payout disruption via Genial

Dear VelaFi users,

We are experiencing an issue affecting BRL Pix payouts via Genial. Some payouts may remain pending or be rejected. New BRL Pix payouts via Genial are temporarily disabled. Pix deposits continue to operate normally.

Our team is monitoring the issue. We’ll share an update once service returns to normal.

Thank you for your understanding.

The VelaFi Team