VelaFi processes your Global Payment orders in real time. However, the final arrival time may be affected by the operating hours of local banks, payment institutions, and clearing systems. Actual arrival times may be delayed during weekends, public holidays, bank non-business hours, or payment channel maintenance.
What Can Cause Delays in Fund Arrival?
The actual arrival time may be affected by the following factors:
1. Weekends and Non-Business Days
Some banks and financial institutions do not process transactions or provide certain services on Saturdays and Sundays.
If your transaction involves these institutions, the funds may need to wait until the next banking business day for processing to continue.
2. Local Public Holidays
Bank holidays vary by country and region.
If the receiving bank, payment institution, or clearing system is located in a region observing a public holiday, the processing of your funds may be postponed until the next business day.
3. Payment Channel Maintenance
Payment channels may temporarily adjust their services due to system maintenance, upgrades, or other operational reasons.
Even if local banks are operating normally, payment channel maintenance may affect transaction processing and fund arrival times.
4. Bank and Clearing System Processing Times
Some transactions require additional processing by local banks or clearing systems. Even after VelaFi has completed processing the order, additional time may be required for the funds to arrive.
How Can I Check Whether My Order Is Affected by a Bank Holiday?
If your order has not been completed for an extended period or the funds have not arrived, follow the steps below to check the possible cause.
Step 1: Check Your Order Status
First, check the current status of your VelaFi order.
- If the order shows Processing / Pending, the transaction is still being processed.
- If the order shows Completed but the funds have not arrived, VelaFi has completed the transaction processing, and the funds may still be waiting for the local bank or payment institution to complete the subsequent processing.
Step 2: Check the Region Involved in the Transaction
Bank holidays and operating hours generally depend on the bank or receiving region involved in the transaction.
| Currency | Main Region |
|---|---|
| USD | United States |
| SGD | Singapore |
| HKD | Hong Kong |
| MXN | Mexico |
| BRL | Brazil |
| COP | Colombia |
| ARS | Argentina |
| PEN | Peru |
Please note that when determining whether a transaction is affected by a holiday, you should refer to the actual bank, payment institution, and receiving region involved in the transaction, rather than only the country or region where you are currently located.
Step 3: Check Whether It Is a Local Banking Business Day
If it is a weekend or public holiday in the relevant region, the bank or payment institution may suspend or limit certain services.
In this case, transaction processing may resume on the next banking business day.
Step 4: Check Payment Channel Announcements
In addition to bank holidays, payment channels may publish announcements regarding maintenance, service adjustments, or processing delays.
If your order has not been updated for an extended period, we recommend checking the official announcement or status page of the payment channel used for your transaction.
Holiday Information by Region
The following official sources can be used to check public holidays and banking business days in the relevant regions.
🇺🇸 United States
🇸🇬 Singapore
🇭🇰 Hong Kong
🇲🇽 Mexico
🇧🇷 Brazil
🇨🇴 Colombia
🇦🇷 Argentina
🇵🇪 Peru
When Should I Contact VelaFi Support?
Please contact VelaFi Support if your order has not been completed after the relevant banking business days resume, or if the funds have not arrived within the expected processing time. For example:
- Your order has remained in Processing / Pending status for an extended period;
- Your order shows Completed, but the funds have not arrived;
- The payment has been deducted from your bank account, but the order status or fund arrival is abnormal.
When contacting Support, please provide the following information:
- Order ID
- Currency Pair (e.g., MXN - ARS)
- Payment Channel
- Transfer Time
- Current Order Status
- Bank/Payment Channel Reference Number (if applicable)
This information will help us identify the current processing stage of your transaction and investigate the cause of the delay more efficiently.